Swan’s Fine Books is pleased to observe the following policies:
Guaranteed Satisfaction for Online Purchases
We carefully write our condition descriptions for books posted for sale online, and therefore are
happy to offer a 100% guarantee of satisfaction for online purchases. If, upon receipt, you are not
happy with your purchase for any reason, contact us to arrange for return of the book (within 30
days of purchase) and a full refund of the purchase price upon our safe receipt of the item.
If your return is based on an error in our listing, or loss or damage incurred in transit, we will
cheerfully refund your postage costs as well.
In-Person Purchases: Returns and Refunds
Since in-person purchases give you the ability to fully inspect the book prior to purchase, we ask
that any request for refund of the purchase price be made within 7 days of purchase (other than
during the Holiday Season, at which time we extend this time-frame). For return requests made
after 7 days of purchase we will happily offer a percentage of the original value in store credit.
Price Comparison Policies
The world of books is unique: unlike any other gadget or widget you may purchase, every book
has its own history and has been well-loved in different ways. Condition when determining
the value of a volume, both of the book itself and particularly the book jacket, is critical. Book
condition descriptions are by their nature somewhat subjective, which makes online comparison
of book prices a very tricky thing indeed.
Swan’s Fine Books embraces the benefits the web brings, including being able to choose from
volumes offered by booksellers world-wide and for the customer to see the variety of price ranges
available. We try our best to offer our volumes priced competitively; should you have an interest
in one of our volumes, and see a volume on-line you believe to be comparable in condition for a
lower price, please contact us to discuss. Depending on a number of factors, we may be able to
adjust our pricing to enable you to remain a loyal customer of Swan’s Fine Books.
Should you wish to trade-in your collection for general store credit, or wish to “trade-up” –
purchase a finer volume than the one you currently own by your favorite author, for example –
we will be happy to provide store credit; please contact us to discuss details.